How do I return an item?


PestFree.Direct accepts returns of new unopened merchandise and unused equipment but does not accept returns on used equipment.

PestFree.Direct will give a full refund for the items returned less shipping cost and 10% restocking fee.

  • Email
  • Or call 1-816-709-1986 to start the return process.
  • Please state the reason for the return and include your order number.
  • All items (except equipment) that have not been opened can be returned
  • A customer support specialist will provide you the information on how and where to return the product.
  • You have 30 days to request a return after receipt of product.
  • Once we receive and process your return, we will give you a refund or credit as outlined above. Most refunds are processed within 2-4 days after receiving your Shipment.